Shipping Policy

Destinations and timing
We deliver to the contiguous United States; Alaska, Hawaii, U.S. territories and APO/FPO addresses are excluded. Unserviceable orders will be refunded.
Processing normally takes 1–3 business days after confirmed payment; transit generally takes 7–12 business days after dispatch, totaling approximately 8–15 business days. Business days exclude weekends and U.S. federal holidays. Estimates may change; material delays will be explained, with cancellation or consent options where required.

Costs and dispatch
Checkout shows shipping charges and applicable taxes before payment. No permanent free-shipping threshold applies. Any customer-paid import arrangement must be disclosed before purchase; our fulfillment choices will not create undisclosed import charges. Dispatch may originate internationally. Split parcels will not generate extra shipping charges without agreement.

Tracking and corrections
Tracking is emailed after dispatch. Contact us if no scan appears within three business days or tracking stops for seven business days. Request address corrections within 12 hours and before dispatch; confirmation is required.

Delivery concerns
Report overdue, damaged or missing parcels. We investigate with the carrier and arrange an appropriate replacement or refund for shipping failures. A delivery scan alone does not defeat a nonreceipt claim. Returns follow our Return Policy.

Business Information
Homvar is operated by Shanghai Rongchong Information Technology Co., Ltd.
Registered address: 2nd Floor, No. 696 Caozhi Road, Xinchang Town, Pudong New Area, Shanghai, China.
Email: service@homvar.com
Telephone: +86 21-68413875
Customer service: Available 24 hours a day, 7 days a week.