Contact Us

Our Homvar customer service team is available 24 hours a day, seven days a week for product questions, order assistance, delivery concerns, cancellations, returns and privacy requests.

Email service@homvar.com or call +86 21-68413875. Your phone provider may charge international calling fees.

For order assistance, include your order number, checkout email and a short description of the issue. Attach photographs of damaged or incorrect products where reasonably available. Never send full card details or passwords.

Use the shipping confirmation email to track your parcel. If the link is unavailable or the shipment needs investigation, contact our team. Please request cancellation or address changes within 12 hours of purchase and before dispatch; changes require confirmation.

Eligible return requests should be submitted within 30 calendar days after delivery, without limiting statutory rights. We will provide the appropriate return address and instructions. Do not post goods to the registered office unless specifically instructed.

For personal information requests, use the email subject Privacy Request. If following up on an existing issue, keep the same order number or email thread so we can locate your case.

Business Information
Homvar is operated by Shanghai Rongchong Information Technology Co., Ltd.
Registered address: 2nd Floor, No. 696 Caozhi Road, Xinchang Town, Pudong New Area, Shanghai, China.
Email: service@homvar.com
Telephone: +86 21-68413875
Customer service: Available 24 hours a day, 7 days a week.